Unreal Designs System Status

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System Stability

Incident Log


Planned Web Services Maintenance
3rd March 2018 #0019

Web Platform Updates Completed 12:55PM

All updates to our web services including our web platform and Plesk control panel have been completed with minial impact on client services.

Plesk Updates Completed 11:35AM

The updates to our Plesk control panel have completed. We are now begining updates to our main web services platform.

Planned Web Services Maintenance 11:02AM

Planned maintenance on our web services platforms have begun. This is starting with our Plesk control panel.

Declared as Minor Incident


Host Node Outage
14th February 2018 #0018

All Services Restored 01:30PM

We believe all services are now back online. We will continue to monitor the situation.

Instance Online 12:20PM

Our instance has been re-deployed and most services for web content have now been restored. We will continue to work to ensure everything is restored and that service is stable.

Declared as Minor Incident

Re-Deploying Instance 11:40AM

We are continuing to work with Vultr to restore our services. Currently we are re-deploying one of our instances which will then allow us to resume services for our web content.

Host Node Outage 10:00AM

Vultr is currently experiencing a host node outage which has affected out web content service. This has also had knock-on affects within our Discord Bots service. We are working with them to resume service as soon as possible.

Declared as Major Incident


Major Web Content Outage
30th January 2018 #0017

All Web Content Online 08:35AM

All web content is now back online. We apologise for the downtime due to issues at our parent provider.

Minor Outage 08:30AM

We are working to resolve a minor outage affecting some client sites now that the majority of our web content system has booted.

Declared as Minor Incident

System Booting 08:00AM

The web content system should now be booting back up. We will continue to monitor this to ensure it boots correctly and that all services are restored.

Parent Provider Outage 07:15AM

Our web content outage appears to be due to a major outage at our parent provider. Will we post any updates we receive here.

Major Web Content Outage 07:05AM

Our web content system is currently experiencing a major outage. We are investigating and aim to resolve this asap.

Declared as Major Incident


Planned Maintenance of Web and Automation
20th January 2018 #0016

All Upgrades Completed 05:10PM

All upgrades have now been completed, apologies for the delay.

Web Server Upgrade Taking Longer Than Expected 04:25PM

The upgrades on our web content server are taking longer than expected and we are looking into this.

Automation Server Upgraded 11:30AM

Our automation server's upgrades have been completed. Our web server upgrades are beginning shortly.

Planned Maintenance of Web and Automation 11:00AM

The planned maintenance of our web and automation servers has begun. Updates will be posted as work progresses.

Declared as Minor Incident


Web Content Maintenance
23rd August 2017 #0015

Maintenance Completed 11:24AM

The maintenance has been completed. No outages were noted.

Web Content Maintenance 11:00AM

The scheduled web content maintenance has begun.

Declared as Minor Incident


Web Content Server Migration
26th July 2017 #0014

Migration Completed 05:00PM

The web content server is fully migrated. At this time we ask all clients using our hosting system to update their DNS records, replacing all instances of 31.216.48.183 with 185.116.215.52 to resume your service.


At this time many of our DNS records have not propagated the changes and so many services may still appear offline.

Update: Server Online 04:45PM

The web server is back online. We are re-configuring content now!

Update: Build Completed & Provisioning Begun 03:45PM

Our web content server has been built. We are now provisioning the disk.

Update: Transfer Completed & Build Begun 03:30PM

The data transfer has completed. The server is now building.

Update: Transfer Issues 02:30PM

During the transfer process we encountered some issues.
We are working to resolve these now and are continuing the transfer.

Update: Backup Completed, Transfer Begun 01:00PM

Our server backup has completed and we are now in the process of transferring the data to the new server.
Should not be to much longer now.

Update: Backup taking longer than expected 12:00PM

The backup process is still going and is taking longer than we initially expected.
We will post more updates as we continue.

Update: Backup Started 11:05AM

The backup process of the server has begun.
We will post further updates as the migration continues.

Web Content Server Migration 11:00AM

Our web content server has been taken offline to begin the migration progress.
At this time we do not advise our customers to change their IP address pointings, we recommend waiting until the migration is completed and verified.

Declared as Minor Incident


Scheduled Maintenance has begun
3rd July 2017 #0013

Scheduled Maintenance Completed 07:09PM

All maintenance across our systems has been completed. Only web services were affected with less than a minute of downtime across a few sites.

Scheduled Maintenance has begun 07:01PM

Our scheduled maintenance has begun. This should be completed shortly and we hope to have no systems affected by this.

Declared as Minor Incident


Power Outage affecting Automation System
11th April 2017 #0012

Power Restored 02:55AM

Grid power has been restored and our automation service is now back online. Internal services only were affected.

Power Outage affecting Automation System 02:30AM

A power outage has occurred, taking the automation system offline. This appears to be a national grid outage. No client services are affected.

Declared as Minor Incident


Hosting System Upgrade
1st April 2017 #0011

Hosting Upgrade Completed 11:00AM

All hosting systems have now been upgraded. No downtime was observed and all services are stable.

Hosting System Upgrade 10:30AM

We are upgrading our hosting system today. Systems should only be affected for short periods. We will keep you updated as we go.

Declared as Minor Incident


Major DDoS Attack on Hosting Provider
27th January 2017 #0010

Attack Mitigated, Services Fully Resumed 05:30PM

All services have now been fully restored and all attacks mitigated. We apologise to anyone who had their service effected.

Monitoring Services, Attack Mitigated 04:00PM

Our major host has now mitigated the attacks. We are monitoring our services to ensure they remain stable.

Attack Ongoing, Services Stable 12:00PM

The attack is continuing and is now being mitigated. Services remain accessible and stable through our mirrors.

Declared as Minor Incident

Major DDoS Attack on Hosting Provider 05:00AM

Our systems have detected a large scale DDoS attack on our main hosting provider. Mirrored services sholuld remian live.

Declared as Major Incident


Live Stream Services Put Live
1st December 2016 #0009

Stream Stable and Live 09:58AM

The HLS stream is stable and live, viewable via the event site or direct via the stream api.

HLS Stream Restarted 09:38AM

The encoding system has been restarted, hopefully should reduce issues.

HLS Stream Unstable 09:32AM

Issues have been noticed with regards to the quality and consistency of the HLS Stream.

Live Stream Services Put Live 09:00AM

Our HLS stream and the live event site have been put live worldwide.

Declared as Minor Incident


Mirrored Systems Put Live
18th July 2016 #0008

CDN Mirrored Services Restored 02:29PM

CDN Services fix is working, all mirrored systems live and functioning.

CDN Mirrored Services Fix in Place 02:13PM

A fixed has been issued to the effected services. We are now monitoring performance.

Mirrored CDN Services Encountering Issues 02:06PM

Issues have been reported on the initial CDN mirrored services.

Mirrored Systems Put Live 02:00PM

Our mirrored systems for Client Systems, Database Systems & CDN Services are now live.

Declared as Minor Incident


Client Sites Offline for Maintenance
11th - 12th June 2016 #0007

Migration Completed 12th 11:25PM

All Systems migrated to new servers, all online and functioning.

SSL Connectivity Issues Fixed 12th 06:15PM

All SSL Connections now working. All sites live, awaiting IP transfer.

Declared as Minor Incident

Database Migration Completed 12th 01:45PM

All Databases migrated, awaiting final checks and IP transfer.

Free Month Hosting Rewarded 12th 12:00PM

Auto: Major systems have been down for 1 day, all clients rewarded with 1 month free hosting.

Error with Database Importing 12th 11:30AM

Unknown issue occured with Database importing, team investigating now.

Database Migration in Progress 11th 04:00PM

Database migration started, eta 09:00PM.

Site Migration Completed 11th 02:30PM

All sites being migrated now, database migration starting soon.

Site Migration in Progress 11th 12:30PM

All sites being migrated now, database migration starting soon.

Client Sites Offline for Maintenance 11th 12:00PM

Production servers taken offline for planned migration.

Declared as Major Incident


Client Sites Offline for Maintenance
21st - 25th May 2016 #0006

Upgrades Completed 25th 07:43AM

All issues mitigated following upgrades, all systems functioning and online.

Data Transfer in Progress 24th 10:23PM

Hardware all installed, transferring all data.

Free Month Hosting Rewarded 24th 09:57AM

Auto: Major systems have been down for 1 day, all clients rewarded with 1 month free hosting.

Hardware Upgrade in Progress 23rd 09:57AM

Harddrive failure occured, replacements arrived, installing now.

Declared as Major Incident

Issues being Mitigated 22nd 10:14AM

Issues reported and located, awaiting fix decision from senior tech team.

Monitoring Upgrades 22nd 06:30AM

Instability reported, monitoring sites and upgrades.

Declared as Minor Incident

Upgrades Completed 21st 11:32AM

Upgrades all completed and all sites back online

Client Sites Offline for Maintenance 21st 09:45AM

Production servers & client sites taken offline for planned upgrades.

Declared as Major Incident


Production Servers Offline for Maintenance
24th March 2016 #0005

Maintenance Completed 02:12PM

Following maintenance, the production servers are back online again.

Upgrades in Progress 02:09PM

New site styling and fixes being added. Soon to be completed.

Production Servers Offline for Maintenance 02:00PM

Production servers taken offline for planned maintenance.

Declared as Major Incident


Backup Systems Offline for Maintenance
23rd January 2016 #0004

Maintainence Completed 08:23AM

Following maintenance, the backup system is back online again.

Maintenance in Progress 08:16AM

Hourly database backups initialised, OnApp restarting.

Maintenance in Progress 08:05AM

Maintenance in progress on the backup system. Updates will be added as needed.

Backup Systems Offline for Maintenance 08:00AM

Backup system taken offline for planned maintenance.

Declared as Minor Incident


Fatal Error on Production Servers
22nd September 2015 #0003

Fatal Error Fixed 02:36PM

Server updated and rebooted, production servers are back online.

Error being Investigated 01:02PM

Team investigating situation. Hope to have servers online soon.

Fatal Error on Production Servers 10:13AM

Production servers are down, error unknown, team responding asap.

Declared as Major Incident


Backup System Offline for Maintenance
19th September 2015 #0002

Maintenance Completed 03:17PM

Following maintenance, the backup system is back online again.

Maintenance in Progress 03:00PM

Maintenance in progress on the backup system. Updates will be added as needed.

Backup System Offline for Maintenance 02:58PM

Backup system taken offline for planned maintenance.

Declared as Minor Incident


Secondary Power System Failed
28th August 2015 #0001

SPS Fixed and Online 01:51PM

Parts delivered and installed. Secondary power system back online.

Fix in Progress 09:24AM

New parts required and ordered. Service will continue with this system offline.

Issue being Investigated 09:02AM

Team on site, system failure being investigated. Updates will be added as needed.

Secondary Power System Failed 08:00AM

Secondary power supply has failed, reported to maintenance team.

Declared as Minor Incident