Unreal Designs System Status

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Incident Log: #0014

Web Content Server Migration


26th July 2017 #0014

Migration Completed 05:00PM

The web content server is fully migrated. At this time we ask all clients using our hosting system to update their DNS records, replacing all instances of 31.216.48.183 with 185.116.215.52 to resume your service.


At this time many of our DNS records have not propagated the changes and so many services may still appear offline.

Update: Server Online 04:45PM

The web server is back online. We are re-configuring content now!

Update: Build Completed & Provisioning Begun 03:45PM

Our web content server has been built. We are now provisioning the disk.

Update: Transfer Completed & Build Begun 03:30PM

The data transfer has completed. The server is now building.

Update: Transfer Issues 02:30PM

During the transfer process we encountered some issues.
We are working to resolve these now and are continuing the transfer.

Update: Backup Completed, Transfer Begun 01:00PM

Our server backup has completed and we are now in the process of transferring the data to the new server.
Should not be to much longer now.

Update: Backup taking longer than expected 12:00PM

The backup process is still going and is taking longer than we initially expected.
We will post more updates as we continue.

Update: Backup Started 11:05AM

The backup process of the server has begun.
We will post further updates as the migration continues.

Web Content Server Migration 11:00AM

Our web content server has been taken offline to begin the migration progress.
At this time we do not advise our customers to change their IP address pointings, we recommend waiting until the migration is completed and verified.

Declared as Minor Incident