We believe all services are now back online. We will continue to monitor the situation.
Our instance has been re-deployed and most services for web content have now been restored. We will continue to work to ensure everything is restored and that service is stable.
Declared as Minor Incident
We are continuing to work with Vultr to restore our services. Currently we are re-deploying one of our instances which will then allow us to resume services for our web content.
Host Node Outage
Vultr is currently experiencing a host node outage which has affected out web content service. This has also had knock-on affects within our Discord Bots service. We are working with them to resume service as soon as possible.
The web content server is fully migrated. At this time we ask all clients using our hosting system to update their DNS records, replacing all instances of 18.104.22.168 with 22.214.171.124 to resume your service.
At this time many of our DNS records have not propagated the changes and so many services may still appear offline.
Update: Server Online
The web server is back online. We are re-configuring content now!
Our web content server has been built. We are now provisioning the disk.
Update: Transfer Completed & Build Begun
The data transfer has completed. The server is now building.
Update: Transfer Issues
During the transfer process we encountered some issues. We are working to resolve these now and are continuing the transfer.
Update: Backup Completed, Transfer Begun
Our server backup has completed and we are now in the process of transferring the data to the new server. Should not be to much longer now.
Update: Backup taking longer than expected
The backup process is still going and is taking longer than we initially expected. We will post more updates as we continue.
Update: Backup Started
The backup process of the server has begun. We will post further updates as the migration continues.
Web Content Server Migration
Our web content server has been taken offline to begin the migration progress. At this time we do not advise our customers to change their IP address pointings, we recommend waiting until the migration is completed and verified.